Last August, I signed up for Wittlebee to see what all the buzz was about. The premise of this clothing club is that it is a monthly subscription of six clothing items that are hand-picked by Wittlebee’s stylists based on your style profile. The price is $39.99. I had been wanting to try it since Mrs. Bee wrote a post about it, but couldn’t justify shelling out nearly $40 for little man clothes when I already had a full closet of clothes for Cobi. Gumhouse (now Topfloor) had a special for 50% off and I snagged a deal. I was psyched to be able to try it at a discount!
First you fill out a style profile with basic information such as child’s age and clothing size; then you get to the fun stuff. These are the choices I made:
Then comes the option to add style notes. I added a few because there were a few things I knew I wanted, and a few things I knew I didn’t want.
Want to see how well they followed my profile?!
I received three short sleeve shirts, one onesie, a pair of cotton knit pants and a pair of jeans. I first noticed that although I requested long-sleeves on my profile, I received all short-sleeved items. Since fall was coming up, I knew I’d need some more long-sleeved items. That was disappointing to me.
Secondly, I received a onesie with an animal on it, when I hadn’t chosen the animals category. However, the giraffe onesie was initially my favorite item of all the items! So I wasn’t disappointed in that item, just the principle.
I also selected pants, and received two pairs. That fit well with my profile.
Let’s go through each item individually: 1. Striped Polo by Teddyboom
I did expect to get a polo; I chose preppy as a style preference and in my style notes I said I liked preppy “little man” styles. This shirt also fit my profile as it’s grey and yellow (which I was happy to see), in addition to stripes. As far as this shirt goes, they couldn’t have matched my profile more perfectly. For some reason I’m not in love with the item, but I do like it and will have Cobi wear it. It is 12 months though (Cobi was 6 months when I signed up), so it still won’t fit him for awhile — at 11 months now he is still in size 6-9 months.
On Amazon, a Teddyboom polo retails for $5.50.
2. Green Tee by American Apparel
I totally love this teeshirt. Green wasn’t one of the colors I chose (I did receive three green items!), but I love Cobi in green, so it wasn’t an issue for me. This item is just a plain, basic tee, but I know American Apparel is high-quality, it’s soft and fits well. I was really excited about this piece. It’s definitely more basic, but that makes it easy to layer and do more with it. After having this tee for awhile it’s become a favorite of ours! It’s super cute with patterned pants and I love the snug fit.
American Apparel tees for babies run at $10 each.
3. Green knit pants by American Apparel
This item is so-so for me. Like I said, green was not one of my colors of choice, so I was surprised to get three green items, however the pants are cute enough. I do like American Apparel, so I am happy with the brand. The quality seems good, although since its size is during the crawling stage, I was eager to see how well it held up. He has fit in this item for awhile now and it’s a really cute pair of basic stay-at-home-pants. I might not have picked it myself, but I don’t mind it. This item goes for $12 at American Apparel.
4. Green polo by Kicky Pants
I am unsure about this item. It definitely fits the hipster and preppy categories I chose, so I cannot fault them for sending it to me. It also is a “geometric pattern” which is what I included in my style notes. I do think it’s cute, but again, not an item I would have chosen myself. And it’s green. Although I have nothing against green, and like I said, I love it on Cobi. But I would have liked to see them stick to the colors I specifically chose (grey, yellow and black).
I love the material on this one; it’s soft and really high-quality. One downside, which I would definitely try to avoid in a child’s item, is that it’s hand wash only, line dry. I would never buy an item for a baby with delicate washing instructions! Ha!
This item retails for $12 at Kicky Pants.
5. Giraffe Onesie by American Apparel
Another American Apparel item — that is three in one box. I might have liked a little more diversity in the brands, however they did choose a high quality brand to feature. This was initially my favorite item in the box though. The giraffe with sunglasses and converse is way too cute. The only thing I didn’t like about it is the Witttlebee logo, which wouldn’t even be that bad if it didn’t say “kids clothing club.” I personally don’t like people as walking billboards. I did request no licensed characters. I suppose this may not exactly be a licensed character, but close enough in my mind. However, I love that giraffe so much it doesn’t matter. Sidenote: I also didn’t choose animals in my style profile.
Knit onesies retail for $11.50 at American Apparel.
6. Jeans by TeddyBoom
This was my one major disappointment in the box. Not only do these jeans remind me of a style from the 90′s, but they also appear to be the kind of denim that bleeds easily. They are also extremely poorly made. One of the first things I noticed was a hole near the crotch seam.
I called customer service and wasn’t able to talk to anyone, so I also submitted a query online. Initially the customer service rep said it would be no issue to exchange once I showed them proof of the defect. However they mentioned they would include the extra item in my next box. I had only bought a one-month subscription and after they only half-followed my profile and notes, I wasn’t going to pay $40 for another month. I told them this and they never emailed me back, so to this day those jeans sit at the bottom of his dresser, never worn with tags still on. I was hoping I might be able to get just the pants exchanged. I do like the rest of the box quite a bit, even if they weren’t items I would have picked out on my own. It encourages me to branch out a bit. But these jeans… big fail. Sorry Wittlebee! The quality on these jeans leaves much to be desired. And no offense Teddyboom, but they’re kinda downright ugly. I have many other jeans in this size that are ten times cuter and were much cheaper.
Speaking of which, I cannot find anywhere online what these pants go for, but saw a few ebay listings for around $10, so we’ll go with that.
Would I order again? For $40 – no. Six items for $40 comes to $6.67 an item. For some that may seem like a steal. But for a frugalista like me, my cardinal rule was to never pay $5+ for an item of clothing for my then-6 month old son… except for a pair or shoes or a coat. I was willing to try again for another 50% promo, which I did. But that box was worse than this one, so I’m afraid Wittlebee is a no-go for me.
If you decide to try Wittlebee, I would encourage you to provide thorough style notes and be honest about what you want — also consider personally speaking to a style rep, which I didn’t do. I didn’t receive licensed characters, skulls (which, for some reason, seem to be popular in boys’ clothing), or slogans. I was happy about that. I did receive stripes and geometric prints as I requested. I also requested no orange or red and didn’t receive any of those colors. I do think the style notes are more important than the profile. I also would have requested specific brands had I thought about it. I would have requested American Apparel, as well as Tiny Whales (which I received in my next box and was my favorite item). However, without knowing the brands they carry, this might be hard. But if you speak with a stylist you may be able to ask about the brands.
Adding up all the items, the total comes to about $61 retail for all six items. It’s more than I would have paid for six items, but so is $40. I definitely could have found six items for less than $40. However, I did only pay $20 for this box, so I got a deal here ($3.33/item).
I still think this would be a fun gift to give/receive! I may consider this for friends and family in the future.
In short, I love the idea of Wittlebee and for the right person it could be a lifesaver! I think it gets better as you go as well; you learn to leave better notes based on what you like. I’ve heard the customer service is great as well, for repeat customers anyway. Personally they dropped the ball when it came to exchanging my defective item because I wasn’t going to order another box. But I would still recommend trying this service, especially if you can find a 50% off deal and if you aren’t a fan of shopping yourself (I am!). I will try this again if/when I have a little girl, as many of the brands they feature for girls are adorable such as Trish Scully and Tea Collection to name a few.
Have you ever purchased a Wittlebee box?
hostess / papaya / 11660 posts
It’s really crappy that the pants had a hole in them and they won’t respond to you to replace them. I would keep hammering them about it until they replace them. Maybe try contacting them via Facebook and Twitter – social media seems to help sometimes. :)
I’m not a big fan of things like this because I don’t get to pick the items myself. I’m very picky if I’m going to be spending the money so, it’s probably not something I would do. It may be great for people who don’t like shopping, though!
GOLD / pomegranate / 3247 posts
That sounds pretty neat. The $40 a month is a little scary, but I probably pay that in clothes, anyways. Maybe I’ll keep an eye out for a discount like you got.
Do you know if it’s good for 2 kids? Or would I have to have to pay $40 for each kid? It would be nice if I could get a mixed box for both of my children.
guest
I also tried them for a month and was disappointed, it is a fat idea but I think just not really feasible. I provided lots of style notes and still got a box full of duds. Nothing horrible just nothing I would have purchased on my own, also the sizes were all over the place.
GOLD / honeydew / 8212 posts
I think $40 for 6 items is too expensive because i can get way more for $40 by shopping sales at kohls & tjmaxx
GOLD / clementine / 835 posts
I tried wittlebee for two months and of those boxes, I only really out DD in less than half the items. Most of the items didn’t follow my notes/style. Maybe I could have been more specific? But without knowing what they offer it was hard.
pea / 7 posts
I dunno, this just doesn’t seem like it would work for me. I could definitely get 6+ items for $40 from my favorite stores (gap/h&m/old navy), especially if I shop sales. And if I buy it I’m guaranteed to like it. I just don’t really see why wittlebee is necessary.
blogger / persimmon / 1202 posts
You’re like the tenth person I’ve heard who didn’t like their box. I’ve never heard someone happy about what they got. Bummer!
blogger / honeydew / 8581 posts
I would be so angry about those jeans!!! I agree with others, the wittlebee idea is great for those who don’t like or have time to shop. I’m obsessed with bargain hunting so I make time to comb tj maxx and marshall’s for deals! I even sneak out at 9:15pm, right before they close and after I’ve finished all my tasks for the day, if I haven’t been in a while!!
guest
I did three months of Wittlebee. The first two months were okay. I generally received 3-4 pieces I absolutely loved and the rest were okay. My last box, however, was AWFUL. It seriously looked like the “stylist” pulled leftovers from the shelf. I received all short sleeved items (I live in Indiana, and this was in December), All of them were Wittlebee or American Apparel brand, and they were solid neutral colors. I’d asked for brights and prints. When I emailed customer service, they took a week and a half to get back to me (I emailed three times and posted on their FB page), and then basically told me I was out of luck. No apology. No promise to make up for the problem in my next box. Nothing. I canceled immediately. I have NEVER felt so undervalued as a customer.
apple seed / 2 posts
I have a baby girl and was excited to try Wittlebee with a coupon code. I was so disappointed with my box that I returned it (I had to pay the ship it back)! :( The clothes weren’t AWFUL, they just weren’t great, and $40 is way too much to spend on just ok clothes when there are such cute ones out there! I think it’s a great idea in theory – it’s either just not for me or not executed well, I can’t decide…
GOLD / pomegranate / 3013 posts
@Mrs. Stroller: same ice never read anything positive!!
blogger / apricot / 488 posts
@mrs. wagon: good grief tj maxx is a goldmine. Not even for clothes….well I mean of course for clothes, but they are my go-to place for baby supplies. I go there first, then if they don’t have it I go somewhere else. I got a Tommie tippee starter set (like, four bottles, a brush, and a formula mixer) for 7.99….it was like 30 bucks at BRU for the same set! I just got the cutest sleep sack for 10 bucks there and some TT pacifiers since he is about to grow out of his…2.99 for two! Insane. I also like their books and toddler toys (just got the M&D gears toy for 5.00 yesterday, putting that one back for later!). And the clothes are of course fabulous.
GOLD / cantaloupe / 6956 posts
I remember when we ordered these together! I did two boxes and when you have a discount its almost worth it but not at all for full price.
They have started to include a lot of solids (leggings for girls) of their own brand. Its just annoying because I would just go grab solid leggings from Targe only pay $3-4 for leggings if I needed them.
guest
I thought Wittlebee was a mixed bag for girls clothes – my first box was awesome, then it went downhill from there. I received the most horrid pair of 70s flower velvet bell-bottoms (and have no idea how they came to that conclusion from my style profile). I did 3 months before I decided I would have more fun shopping for deals myself. My BFF did a box for her girl and hated it entirely.
@mrs. sketchbook – thanks for the TJM tip. :)
GOLD / grapefruit / 4834 posts
@Mrs. Pen: Ahh…that SUCKS about those jeans! I’d just keep hounding them on their Facebook page and post a pic of those jeans on their page & on Pinterest (hashtag them – they follow that ish!) After my first WB box I returned and they lost, I had to hound them for over 2 months before they sent me a replacement. I think my 2nd box was a lot better than the first, but I’m not happy with the fact that they are including more and more of their own Wittlebee brand “basics”. I got 2 ugly tee shirts that the size and fit look really weird and awkward. But I also got 2 really beautiful pieces. Still, I think it’s more fun to shop myself and chalk it up to a fun “experiment.”
@mrs. wagon: @Mrs. Sketchbook: I’m just like you two! I LOVE scouring the deals at TJMaxx and sales racks! I think I can get better brands, cuter stuff, and at better prices in general!
blogger / nectarine / 2993 posts
Hmmm … looks like we’ll steer clear! I nab really cute basics at Old Navy on clearance for $2-5 all the time. I often buy a size or two ahead if I find a great deal.
GOLD / pomegranate / 3743 posts
Man, that sucks that they never got back to you about the jeans! I’m loving the green Kicky Pants polo, but not sure why…it has a mysterious “je ne sais quois” that I find alluring. I wouldn’t order from a service like this b/c I’m too cheap, but I think it’s a fun idea!
olive / 89 posts
i’ve been using wittlebee for a few months now, and i’ve put my subscription on hold because i haven’t been that happy. i will probably cancel. the first box was okay and each one after goes downhill. i returned a whole box because i was unhappy with it, and i’ve also returned an item that wouldn’t fit over her head and had to wait for the next box to get the replacement. i’m really bummed about this because my good friend gets good stuff! she has a popular blog though, and i’m curious if they purposely give her good stuff knowing she will post pictures.
guest
I’ve been a subscriber for about 6 months now. My first 3 boxes were amazing; it blew my mind how much I loved almost all of the clothes and I recommended it to everyone I know. The 4th was “eh”, and around that time I started reading things online about how disappointed people were.
Then I got the email asking their members to put subscriptions on hold for the month of December, as they acknowledged that their quality had gone down and they wanted time to regroup, so I happily did that; I was impressed that they took ownership and action.
So I was super excited to get my January box. Sadly it was the biggest fail EVER. I have a little girl and it was mostly gender neutral but boy-ish items (4 plain blue tops and bottoms, for example); probably totaling a value of around $35, all in the wrong sizes. It sucks. I emailed their customer service and they’re giving me $15 off my next box, so I’m giving them one more chance. But UGH, such a bummer.
They have a Facebook group where you can swap or sell their items, so I’ve been using that a bit to scout out what other people get in their boxes, which is interesting Sorry for the novel :)
GOLD / clementine / 835 posts
@Amy I. – They are only offering you a $15 off next box but not doing anything about the January box that doesn’t fit and isn’t even close to what you wanted? That’s horrible customer service! It seems to me they keep trying to squeeze another month out every time they have an unsatisfied customer instead of fixing the issue. I would have hoped they would take the badly matched box back, refund you for that month AND offer $15 off the next month just to give them another chance. Their current offering is insulting as you are force to pay for another month just to get reimbursed for their bad service. You should call and complain again = I’m mad for you…
blogger / apricot / 463 posts
Oh man… I’m sorry your box was such a big fail! And the thing with the pants?! TOTALLY wrong of them. I’ve been a subscriber for a while now… the first box was a COMPLETE dud… but they replaced it AND gave me a return shipping label. The replacement box and the following three were pretty good. The last box was kind of a “what the…,” BUT at the same time, my kiddo *loved* every item… which brings me to why I use them:
I only have 2.5 days of child care a week, and 3.5 – 4 days of work. Which means I am short on time to begin with. Mix in shopping with a four year old who has his own opinions on EVERYTHING… and I’ll gladly fork over the money for someone else to clothe him. And it’s fun for him to get his own mail. So much so that he even let me put the plaid shirt they sent on him. Which would never happen prior.
But… if the next box or two is as bad as this most recent one, I will be unsubscribing. (Although I will miss the member sales… they have a lot of cute stuff there!)
PS – I got the same giraffe graphic (as a T) in my box and I told them “oh heck no…” Cute, yes. But total advertisement… I didn’t pay to advertise for them!
guest
I had terrible experiences with them– I put my subscription on pause & forgot to update my profile before I was automatically sent a box 3 months later (admittedly my fault). I got all items too small, 3 Wittlebee private labels (how can they claim “$100 value” when it’s just their own stuff?), and a boy’s polo tee!
I decided to return (and had to pay return shipping) AND cancel my subscription… And still received another box the next month! I didn’t open it, tried to get a full refund and offered to send back if they gave a shipping label… And no refund/response until I had my credit card company refund me for the unauthorized charge and block them permanently. With that threat they finally responded and said to refuse package and just return to sender and they didn’t dispute the refund my credit card company already gave.
blogger / papaya / 11731 posts
@katiew92081: It would be $40/per box, so yeah you would have to get two separate boxes.
@mrs. wagon: me too!!! I get a thrill from shopping sales :) but it was exciting getting a surprise in the mail and not knowing what it was!
@katewendel: I think you’re right on the execution. I LOVE the idea of Wittlebee but I do wish that they followed through a little more on people’s requests.
@Thehistoryofus: yup I got one more box after this one – but the second one was AWFUL! I ended up selling half the items on Ebay because I hated them so much. But there were two pieces in there I LOVED and Cobi wears regularly. But still $20 for two things he wears isn’t great.
@shopaholic: wow I totally didn’t know about their wittlebee brand. What a disappointment!! I really hate that they advertise the $100 in retail when it’s not anywhere near $100. My second box was even lower retail.
@Mrs. Paintbrush: I hope they pick back up for you – I’m glad you’ve liked the service thus far :) and yes – I agree on the giraffe shirt. The giraffe itself was cute – but I hated the advertisement. We’ve had this box since August and Cobi has yet to wear the Giraffe onesie :-P
guest
I have a gift subscription to wittlebee that I can’t wait to be done with! I’ve had tons of problems, and now have been told that if something doesn’t fit, it can’t be exchanged. They used to allow exchanges to “make it right” but now I have been referred to a swap group on facebook to get rid of jeans that are too small for my daughter. this is a big problem for me, and I won’t be renewing my subscription. I think they have really let down a lot of people.
hostess / grapefruit / 4691 posts
I’m glad you posted this. I would be so disappointed with the items, especially for the price. I also have the same $5 rule and almost always I can get things for even less than that. I hope they finally answer you about those jeans.
olive / 66 posts
After hearing Mrs. Bee’s review, I asked for a subscription for Christmas for my daughter. We got a 3 month subscription. I signed up and 3 weeks later they asked me to resubmit my profile as it had been lost. I did this and finally received the first box last night. It looked completely like a box for boys! 4 out of 6 items were solid dark blue. In addition, 4 out of 6 were Wittlebee brand and the other brand was from China? I find it very hard to believe this was even worth the $40/month subscription fee. I would not have purchased a single one of the items myself. I am waiting for a customer service response, but feel doubtful after all the things I’ve read about them lately.
guest
I don’t recommend wittlebee to any of my friends. I started a membership in Oct of 2012 and every month has been a disaster. Box one a month late,2nd box was the same box to the tee, 3rd box for Dec Wittlebee asked people to pause subscription I did they charged me for 2 boxes. I emailed them they sent 3rd box in January and the 4th box (2nd charge in Dec) is still packing as of today. I had emailed them about that issue on Jan 7th and still am waiting. Very disappointed its really not worth it in the end!
GOLD / clementine / 835 posts
I really wish there was a way we could make Wittlebee aware of this post and all the reviews so they could possibly make necessary changes if they intend to continue the business. Or at least so they could see how terrible their customer service and response time had been, and how many moms are upset with them!
blogger / papaya / 11731 posts
@littleveesmommy: I’m pretty sure they see them for a number of reasons.
1. They have a Pinterest and one board is devoted completely to blog reviews. However they only “pin” the positive reviews.
2. Any website owner can view when someone links to their website, it’s called backtracking. So say if you post a hellobee link on your blog and somebody clicks on it, Mr. Bee could see how people found HB- make sense? So I’m positive Wittlebee can see this review..
It IS a bummer they don’t work harder at customer service. For that reason alone I believe their business with fizz out.
GOLD / clementine / 835 posts
@Mrs. Pen: That is a huge bummer, especially since their business is supposed to help parents with kids. If they keep this up they will definitely lose steam. It’s a great idea but poorly executed.
GOLD / grapefruit / 4834 posts
@littleveesmommy: they definitely DO see this! I wrote a review on the boards and Wittlebee pinned the good parts the very next day.
guest
I found your website because I’d just been considering unpausing my wittlebee subscription. I got a few great boxes but then some real duds, so I googled 2013 wittlebee reviews and there you were. I’m definitely canceling my subscription. Thanks!
guest
I just cancelled my account with Wittlebee. Their customer service is absolutely awful. They no longer take calls and if you’re lucky, maybe they will respond to an email you send them. However, when they’ve responded to me they only give me one sentence answers about my box that is almost one month late–and not an answer that tells me where my box is or why it’s late (AGAIN). Also, I’ve noticed that when I try to address them on Facebook they delete my comments–which are not rude, just matter of fact. It’s definitely not worth the time or the energy. It’s bad business and the clothes I have received for my now 14 mos old son have been very similar…stripes and solids with no real variety despite my style preferences and requests listed in my account. Save yourself the hassle and buy your clothes another way. In a year, they will probably be out of business. Sad for them and disappointing for others b/c it’s always fun to get clothes in the mail for yourself or your children. Boo on them.
guest
I too was disappointed with the clothes I received from there. Very plain and a boy T-shirt for a girl! I too wanted to exchange 5/6 items and no can do! I also just cancelled my membership. I can find $5 pieces at Target that are much cuter. It’s exciting for something to be delivered to your door, a package to open(like Christmas!) with a little mystery but, disappointing once you open it.
guest
I wish I had read this before getting a box for my little girl. I specifically asked for bright colors and no pastels. I got a bunch of pastels plus the kicky pants polo you got. Cute but not very girlish. I did tell them I was not happy and they gladly exchanged the whole box. I then got a bunch of earth tone and very boyish clothes after again explaining the bright colors. I would have rather had the pastels. Most of the items were wittlebees brand. I cancelled and kept all the clothes. Maybe I’ll have a boy someday.
guest
I just placed an order (before finding this site!) and it looks like they’ve changed their process a little bit. I had a coupon for $15 off, which made it worth my time, otherwise I don’t know that I would pay $40 for six pieces; I buy 90% of my son’s clothes at a consignment shop for $2-4 per item. Right now the Wittlebee style profile questions have been limited to size, styles (long sleeve, short, etc), favorite colors and child’s gender. That’s it! No allowances for words (I hate words on clothes) or objectionable graphics, etc. Then Wittlebee picks three items for you and sends you an e-mail when your “showroom” is ready, and you can pick three remaining items to make up the box. Returns and exchanges are no longer allowed as the general rule; if they make an exception if $10 restocking fee per box. Customers have to use the “swap group” for anything they don’t like, and if defective items are received you’ll either get a credit or a replacement in next month’s box. We’ll see how it goes this month, but I don’t see myself keeping this subscription for very long, if past experiences are still the rule.
guest
Do not get started. Misrepresented an item as available when it was not. Sent lime green and plaid outfit for my grandson which we hated. Wanted to return but cost $12 postage and they insisted on $10 restocking fee. Out $22 for no clothes. They made the mistake and do not offer any resolution.
guest
Thank you for all replying. I thought I was the only one having problems. I ordered my first box in December for a girl and what I received looked like it was for a boy! I checked my profile to make sure I did not mess up, and I did not. I did contact them and tell them I was disappointed and they responded within a week. They offered to ship me my next box at no charge, which I appreciated. But the time from ordering to packing to receiving is much too long. It is a great business idea but there needs to be more variety to make it worth my while. I feel like I am getting the same style stuff each month. Although I love the concept, it is just not working they way they have it set up now. I know they have grown since they first started but clearly it is at a cost and they are not keeping up with the current demand. I just received an e-mail today about my March box that something happened in the warehouse (Your order had an issue at the warehouse that caused it to be reset) and when I went to my showroom to make my selections nothing is there. Very frustrated.
guest
It would be very hard for me to be more disappointed than I am. For starters, long before I even for to ‘build my box’ I was getting emails from them wanting me to buy more. When it finally came time to chose my three items, I was given three days to do it (what if I was on vacation?!?) and I didn’t get to see what three they were giving me, which I had assumed I would — I mean, don’t you want to see what you’re getting, to help decide what else to get?? I specified short-sleeved and got long-sleeved. I specified pants, and had only sweat pants to chose from; no ‘real’ pants. When the items arrived, there were only 5 things in the box, and everything seems shoddy quality — the sweats, for instance, are very thin material.
Like so many people, I contacted customer service and was told that there were no returns (and as has been noted, even if they do decide to allow a return, there’s this ridiculous restocking fee).
It really feels like a scam to me. I mean, where else do you commit to buying something, sight-unseen, with no control over what you get and no option to return stuff you don’t like (or was contrary to what you specifically requested)?
I have cancelled (or course) and if they refuse to return my money, will be contacting my credit card company to contest the charge. I’m pleased that some people have managed to be happy with their service, but if anyone asks, I would strongly advise to avoid this company. That’s a shame, since it is a good idea.
guest
I was one of the first 100 Wittlebee customers so I have been with them for quite a while. At the beginning, the boxes were absolutely wonderful. Then it went down hill. I noticed that they started expanding into a bigger warehouse and acquired a couple brands like cottonseed and threadless. I think they did not expect the business to be so successful in a short period of time so they were not equipped with proper staff coverage, especially in the customer service area. I canceled my membership in November after being their client for a year and a half. Two months later, I decided to try again (I am a busy mom) and the first box after I resumed my membership, the shipment came right away and clothes were great. Then the same history repeats. I have been getting the same items in the last 3 boxes. I am going to cancel my membership for good. It has been very frustrating experience with Wittlebee. I really like their concept but they have a long way to go in customer service area. I am going to post this link on their FB and I am pretty sure it will be deleted right away. Oh well.
guest
I have been a subscriber of Wittlebee for quite some time and I keep waiting for them to “get their act together” but they never have. Their customer service has never been great but now it is NON-EXISTENT. They now prohibit anyone who has EVER posted any kind of a neutral or negative comment on their FB page from posting ANYTHING AT ALL. They will NOT credit or refund ANY item. I received a size 12 month shirt in my 18-24 month box and they wouldn’t do ANYTHING – no credit and no replacement. They will charge you card and ship a month after the charge and the slow packing/processing and shipping never changes. They are now offering a “Showroom” feature that allows you to choose up to 3 items for your box but so far I have only seen graphic T-Shirts and sweatpants available in my sons size (I prefer polo style shirts and neither of my kids wear sweatpants). They RARELY if ever send matching set of anything. In the beginning they offered 8 items then they took 2 away and only sent 6 items – now they are charging for shipping and sending only 6 items that are a much lower quality and value than they used to be. I’m so tired of waiting for this company to get their act together it’s pathetic. Instead of getting better, they are getting worse – such a shame since it was a great concept. I am fed up with this company. I just got my “Showroom” selection option this month but after I get my box I am canceling my subscription and will tell everyone I know that this is NOT worth the cost and frustration!
GOLD / clementine / 835 posts
@Regina – If I were you, I would dispute charges with my credit card company. File a grievance with them and include dates/proof that you’ve tried contacting the company for refund/credit.
guest
Wittlebee was fantastic the first year I had been a member. My daughter got excited once a month to receive her ‘beautiful VIP clothes’ (I told her only really awesome kids get clothing mailed to them hehe). The quality and assortment has been going down the drain for the past 3 months, last month being the worst. The First red flag I should have acted on: Originally, the owner of Wittlebee had his cell phone number printed on the inside of the box for questions. That stopped about 6 months ago. I figured, “hey! they are getting bigger and he probably received too many calls/text from weirdos!” so I ignored it. 2nd red flag…I started to receive duplicate items from month to month. I don’t care how darling my daughter looks in purple ribbed leggings….she doesn’t need more than one pair…and she definitely doesn’t need the same cheap ribbed leggings in black, yellow, green, AND brown…. Seriously, it is awful. I didn’t exactly picture my daughter receiving the same pair of leggings over and over again. (not to mention….they are ugly!) They are not brand name, they are not fashionable…they look like sweat paints more than anything…the type of sweat pants I wear when I’m mad at the world and decide to sit on the couch and eat a snickers instead of going for a run. Even after paying for my child to look like a bum, I wasn’t going to give up hope on Wittlebee. CLEARLY they were going through growing pains. I decided I would switch up the preference on the website about what we needed more of…to reduce the chances of getting more ugly legging/sweats I requested more tops. The box I received after this was actually pretty decent. She got an adorable shirt that had a Fish Cutout on it, (I do not remember the brand! she’s actually wearing it today at school). I received 1 pair of yellow American Apparel leggings [they were way better than the alternative]…and underneath the ‘meh’ leggings…were another pair of ugly ribbed legging/sweats. Why oh why?! I was annoyed at this point, because I could easily find comparable bottoms for way cheaper….”cough Children’s Place- Outlet cough*. After receiving another disappointing box I went to the website to cancel my membership. Yup, only to find out that I am horrible at keeping track of auto-pay. I had already purchased the next months box. Oh well, one more chance for Wittlebee by default. I received this box and with it…the last red flag. The box we received made the diva inside my daughter outshine MY INNER DIVA. The box was plain white (I was already under the impression that half the cost of this service was spent on supplying such cute boxes) she was so disappointed in it. I can’t believe my daughter cares about presentation just as much as I do, she’s my soul mate for sure. I was so nervous opening the box but I thought for a split second….they’ve reduced packaging cost in order to up the product quality! No, more ribbed leggings/sweats (not kidding) a yellow shirt with a cupcake and sprinkles on it (my babes like it, so I guess it’s okay) I guess I can put her in the yellow American apparel leggings with her yellow cupcake shirt? Too yellow? Yeah, I thought so too. But, I would rather her dress like a banana than the alternative. Anyways, that was my last straw. I was officially mad. What a waste of money. I could not wait to log on to their site, leave a negative review and end it with ‘”I’m cancelling my subscription and taking my money elsewhere!!!!! Wittlebee is horrible and I would go as far as calling them a scam. The worst part about the whole situation with them, is the fact that as soon as I logged onto my computer I checked my email and do you know what it was? An email from Wittlebee…cancelling my subscription. You have to be kidding me…..they took the only thing I had left away. I wanted to cancel my subscription, I wanted to stick my tongue out at them and say you stink! Why did they cancel my subscription? Read for your self:
Hello,
This email is to inform you that we have canceled your account effective today. Our system has canceled your account due to lack of inventory to fulfill your order. We appreciate youre understanding and thanks you for being a part of Wittlebee.
Sincerely,
Wittlebee Support Team
(Please note how professional this email is. I love when companies have grammatical and spelling errors. I know I may not be the best with punctuation and grammar, however, I am not sending out a mass email to paying customers.)
So there is my LONG rant about Wittlebee. I apologize for venting, but I figured some of you would like to hear my side of it as well as see their beautiful email. I am taking this email as a sign that they will be ‘closing up shop’ soon.
Mal!
guest
@Mal – I just got that same email today! I had just signed up and gotten my first box a few days ago. Then today I got that email and was like what?!? You are breaking up with ME?!?
I picked 3 items myself and two out of the 3 they picked for me were HEINOUS! It was this matching shirt/pants outfit in peach with a crazy design (same fabric for shirt and pants). I can’t tell if they are pajamas or if my daughter is really supposed to wear this out in public. I was most likely going to cancel after this box anyway. I guess they saved me the hassle.
I’m glad to know it’s them and not me. ;)