Mrs. Carrot:
Over the last few years, my Facebook page has increasingly become a big billboard for everything from nail wraps, essential oils, makeup, to storage containers, bright print clothing and books. Except it wasn’t Facebook making assumptions about things that I, a working mom to a 4-year-old girl, would like to buy; it was my friends. I was being invited to online parties to buy things that were going to make me look younger, feel better, more comfortable, and cure me of everything from the common cold to restless sleep, while keeping my child calm and well read, possibly in matching leggings.
Until the (what feels like) recent sudden spike in these kinds of direct sales, my general understanding of multi-level-marketing companies (MLMs) was limited to Avon and Amway, and frankly I still don’t know what Amway actually sells. And despite me falling into the target demographic, I’m actually not a great person to sell to. My nails are a mess after a day of cooking, I’ve never been big into makeup, essential oils scare me a bit, to be completely honest, and my skincare routine is limited to the same soap I’ve been using since I was 18. I’m also a budget spender, so for me to buy anything, it has to be pretty strategic and intentional.
That said, over the past year, I have become a buyer of MLM products. About a year ago, one of my best friends gifted me a pair of Lularoe leggings that she acquired at a party. I’d never heard of Lularoe before, and the leggings had flying pigs on them. I brought them home and stashed them with my other “never to see the outside world” stash of clothes, because really, flying pigs? The next week, I put them on while around the house and curiosity got the better of me, and wow, were they comfortable and surprisingly didn’t look terrible, as I had expected. I still wasn’t sure about wearing them outside the house, and I’m not one for sleeping in leggings, but I’m also at an age of “do I really care” so I wore them to a petting zoo, of all places, and found myself really liking how comfortable I felt. I also suddenly had a half dozen women comment on how cool my pants were.
A few weeks later, a good friend announced on her Facebook page that she was becoming a Lularoe seller. I still knew nothing about the company, but as this friend began posting more about it, and as I found myself lounging around (as much as a mom of a preschooler lounges) covered in flying pigs, I was intrigued. This particular friend was also a C-suite executive at a major organization so I assumed that this company had to be different because someone like my friend would never be the type to sell all the things I was being peddled by other MLMs. A few weeks later, I found myself visiting her and picking up a few more pairs of leggings and a few tops for my newly expanding casual wear wardrobe. Last fall and winter, I spent every weekend in leggings and a long sweater as my weekend uniform and plan to continue the trend as the weather gets cooler.
I’m a creature of comfort, but I’m also a realist, so one thing I couldn’t understand is how women like me were buying up hundreds of dollars worth of leggings with cartoon characters and flowers on them (sometimes at the same time). This frenzy always felt bizarre to me, and I personally remained a generally conservative consumer. I buy items I love, especially because as a 5 foot tall size 18, it’s not always easy to find clothes that make me feel comfortable, and I still stay away from essential oils and other products that I can’t justify costs or reasons for. I’ve taken part in a few other MLM parties – Usborne Books, and a couple jewelry companies, namely, and usually because they’re doing a fundraiser for a cause I care about or to help someone out. And I’ve become much more aware of the vitriol against MLM sellers.
I completely understand other perspectives on MLMs. I despise any concept that preys on people’s emotions, and MLM companies often encourage predatory strategies and seek out women who might have lost some of their independent identity and want to find it again. I hate that so many women are losing their friends, because their business model is to push others into joining, buying, and promoting products. I hate even moreso that women suffer financially as a result of these companies. One of the reasons why I felt comfortable supporting my Lularoe friend is because I knew (and she was very open about it with her group) that she made her financial decisions very intentionally, and she never pushed me to do anything I didn’t want to do. In the end, I don’t really think that the MLM model is all that different from a widespread ad campaign by a department store. If you don’t need it, don’t buy it. And if you feel pressured, don’t respond and move on. Everyone will be better for it.
Mrs. Gumdrop:
The nature of peer marketing makes it really difficult to just offer a direct no thank you even when you’re not interested in something a friend or acquaintance is selling. My way of dealing with sales invites in the past with acquaintances (not with close friends) has been to shut down all future communications and avoid them. In the past I’ve let my fear of confrontation get in the way of treating everyone with the respect they deserve and I really regret this. I have been trying to be more assertive in my adult life, and more graceful. It’s a tough pairing for someone who hates confrontation but I think it’s much healthier.
Even if you’ve never heard of Network Marketing or Multi-Level-Marketing (MLM), you’ve probably gotten an invitation from an acquaintance to like a page on Facebook or attend a no-pressure hang out where she (or he) wants to share something new that has been making a big difference for them and/or their family.
Personally, I can’t even walk past a street vendor with puppy dog eyes without wanting to rush back and buy everything they have to offer, much less casually say no thanks to a new friend who specifically mentions how they are trying to make some extra income for their family. That part of it is a good thing – people finding ways to make extra income from home and new ways to financial freedom – that’s great. But bringing sales pitches into social settings can be pretty disruptive.
I don’t think people who are selling things to their peers are disingenuous. I do think the MLM format and the companies are concerning, and anyone selling this way should already be aware of the potential dangers. All the people I know who sell products directly genuinely enjoy their own products and want others to as well. One summer in college I tried to sell expensive ads and coupons on behalf of a magazine that would go to the dorms – something I would personally use – but I was selling ad space to local businesses who were already suffering in the recession in 2008. It wasn’t exactly Multi-Level-Marketing, but it smelled a lot like it. I did my best that summer but each painful interaction with local business owners confirmed that sales was and is not for me. I didn’t feel comfortable using the pitches they wrote for me, and hated pushing people into decisions they weren’t sure about. It was so hard.
So I really respect people who are putting themselves out there and making it work.
People selling via MLM are trying to do their job well, which often means attempting follow-up steps that are proven effective by the sales company, so passive deflections like “I’m not free that night” will only keep you on the list of potential clients. If you’re not interested, save your acquaintance and yourself time and frustration by explaining clearly that you’re not interested and will not be in the future.
If you, (like me) find the social marketing format to be uncomfortable no matter the product and already find yourself owning things you never meant to buy, I recommend creating a personal rule that you will not attend or purchase things through MLM and Network marketing. When these invites come around in the future, you can just explain your rule. You don’t need to feel guilty about not spending your time or money on things you don’t want to and your relationship can progress beyond the previously lingering sales potential. Here’s an example:
Hey ___________, i’m glad you love your work and i hope it’s going really well! i started a general rule a while back where I don’t attend or buy anything from peer marketing stuff. It makes me uncomfortable, so i don’t make exceptions. thanks anyways and if i know of anyone who is interested in ____________ i’ll definitely send them your way.
This is how I explained my disinterest recently, and she reacted graciously. Now we can both move on and get to know each other better
grapefruit / 4321 posts
Mrs. Gumgrop really hit a sore spot for me where these sellers include in their pitch that they are trying to make some extra income for their family. I really resent being made to feel guilty of like it is my responsibility to help them support their family. I work in a job that has a sales portion to it, and I assure you it wouldn’t go well if I told potential clients ‘I need your business so I can buy my kids Christmas presents/take them to Disney/fix the family car”. It wouldn’t be appropriate for me and therefore I don’t think it’s appropriate in direct sales.
To the LLR point. They have a business model that is extremely unfair to their reps where reps have to invest THOUSANDS of dollars in inventory that they have no control over. LLR recently also just changed their policy on returns of unsold inventory should a seller decide to leave the company and it has resulted in two major class action lawsuits. https://www.buzzfeed.com/stephaniemcneal/lularoe-class-actions?utm_term=.ivogAomdQ#.rdQn3274a
I’ve yet to find an MLM company that sells something that I can’t find a same or better quality equivalent in a more traditional retail setting but even if I did, I just can’t bring myself to support the model.
wonderful pear / 26210 posts
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nectarine / 2784 posts
Agree with everything @Truth Bombs: said. MLMs are such a plague on suburban mom social life. I completely disagree that MLM tactics are the same as department store campaigns. It’s more like a cross between a personal fundraising campaign and a very zealous customer referral program.
MLMs annoy me but also fascinate me and I’ve done a bit of reading on the subject lately, including the very entertaining Elle Beau blog: https://ellebeaublog.com/2017/02/01/chapter-1-getting-reeled-in/
At the end if the day though it’s depressing how people get roped in to these situations and inevitably make no money or even lose money. You do a lot of work and lose a lot of friends for very little reward.
pomegranate / 3225 posts
Um, yes. The whole thing makes me so uncomfortable. I don’t mind occasionally supporting some friends if I genuinely need and I am interested in the product like Mrs. carrot. But as a whole it’s just so awkward and horrible. Another reason that I have deleted my Facebook too.
blogger / nectarine / 2043 posts
@Truth Bombs: I actually completely agree about the predatory business model, especially from what I heard from the aforementioned friend and her experience with LLR. The thing that I struggle with is that I want to assume that people who go into this business do so having done as much due diligence as possible on what’s at stake (most people, definitely not all), and even if they haven’t, it’s not up to me to say “well, I don’t think you thought this through so I’m not going to support you.” I don’t like the guilt either, but I’ve also approached anyone who wants to sell me something as a business transaction, so I make a choice not to feel guilty about not doing it.
cantaloupe / 6730 posts
You know, I have no problem with these things. I’ve had several friends sell stuff, I’ve been to tons of “parties” and I’ve hosted few. I have no problem being completely direct about where I stand. If I’m not interested, I just decline, if I go, I often tell my friend up-front that I probably won’t buy anything. If I do buy, and the sales person tried to get me to host a party, I just say no. Unless it’s an Epicure Party. Those are awesome and I get my friends to come by saying that they don’t have to buy anything. Just come for the yummy dips.
pomelo / 5258 posts
I appreciate the two perspectives. The title included “when to buy”. After thinking that I was supporting a friend at her first LLR Party I discovered that sales at the first party go to their sponsor/dealer (not sure of the right word). If you were to buy to support a friend make sure the sales go to them.
wonderful cherry / 21504 posts
@Anya: I just read that entire Elle Beau blog. Super interesting.
blogger / apricot / 275 posts
thanks everyone for your additional perspectives. the Elle Beau blog is so intriguing. I found this linked from that blog which i found very thoughtful if anyone is hoping to help a friend who is struggling with their MLM. https://botwatch.blog/2016/06/17/how-to-help-someone-in-an-mlm/
wonderful pear / 26210 posts
I responded earlier and deleted it, but I wanted to pass along that John Oliver did a very good piece on MLMs and their statistical limitations…eventually, you run out of people to recruit. I found it fascinating and it is another perspective.
At the end of the day, I want people to be able to earn a good living. But that requires putting time and effort in to learning a skill for most people. What I don’t like is that it’s marketed that you can “fit work in wherever and whenever you want” which implies you can be working at the beach full time. Let’s be honest, very few people in these situations actually do that. The vast majority receive no income. I wish they’d be more upfront about that.
blogger / apricot / 482 posts
I found that Elle Beau blog to be a fascinating read!
grapefruit / 4187 posts
I get SO uncomfortable when the MLM reps get personal about why they need the money. It makes me feel guilty for even reading the post in the first place. I don’t think it’s appropriate in sales to talk about your personal needs to the customer since it really should be irrelevant. Plus I also want to save for a family vacation but I don’t go around making that everyone else’s problem. Why is it okay for them to do it? But anyway lol if it’s ever in the budget I DO actually want to try lash boost but at $150/bottle.. no thanks. That’s more than our family has to spend on toiletries (including diapers!) for the month.
guest
I saw how a close relatives fell into the trap of MLM fantasy. The MLM changes her to be a completely different person. She and her husband used to be very private and do not share much about their family on facebook. Now, they have video of them promoting their shakes and even their kids pictures and video to claim the business is such a wonderful way to blend your business and life together. That is total BS.
From an outsider, the business is worse than the 40 hours a week corporate work because you + your family = business now. She totally has no boundary between life and her business.
I don’t mind buying things that I need form my friends. However, I hate MLM for its cult-like culture which brainwashes the participants. And the MLM company no longer take the risk of marketing or be responsible to employees (not that a lot of corporate does, but still), and shift the risk to the consultants. This is a smart business model for the MLM company because regardless of how expensive their products are, the consultant will keep buying to keep up their volume. Or the consultants are told that they can only be successfully if they know their products well and be a testimony of the products. Hence, the company enjoys a solid base of customers without spending a penny.
pear / 1852 posts
Money was tight the last two years before I started subbing again this fall, so I COULDN’T buy anything from our friends. I felt both guilt AND relief.